Symptoms
You may receive the "Server is not accessible" or "Server error: The remote server closed the connection prematurely, before the entire reply was received and processed" error messages when downloading a software update through Artec Installation Center or activating the software:
Solution
Try one or more of the following steps:
1. Turn off the Windows Firewall and antivirus for a moment.
2. The access might be restricted by the network policies, so try contacting your network administrator. About the requirements:
The IP address of my.artec3d.com is 63.181.75.139, HTTPS only (TCP 443)
3. Use an alternative Internet connection. You can use your smartphone as a hotspot.
Our team is here to help! If you have any questions or issues, please do not hesitate to contact us by emailing support@artec3d.com or by clicking on "Submit a request" button at the bottom right side of the screen. We will always be happy to assist you and will get back to you as soon as we can.