Artec Point fails to initialize in Artec Studio

Issue: once you click on Scan, the initialization starts and it fails with "Failed to initialized. Scanning is unavailable. Contact Support for more information".

 

Cause: The issue is likely related to corrupted or outdated calibration files.

 

Solution:

1. Close Artec Studio 
2. Delete "Scanner" folder located in "C:\Users\Public\Documents\".
3.  Delete "SK.XX.USEYXXXX" folder located in "C:\Users\USERNAME\AppData\Roaming\Artec\Artec Installation Center\Devices".
4. Delete "Point" folder located in "C:\Users\USERNAME\AppData\Roaming\Artec\Artec Installation Center\Devices".
5.  Refresh Artec Installation Center.

 

 

In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing support@artec3d.com