To evaluate the condition of Artec Leo scanner (calibrated / out of calibration) and investigate any issues, please send the following information to the Artec 3D team:
Scanner logs
Test scan (Debug Project)
If you experience random issues with the scanner (such as crashes during scanning, glitches, etc.), please send the logs immediately after the issue occurs or clearly specify the exact time when the issue happened.
If the issue is related to calibration using the Artec Leo Calibration Kit, please share scanner logs and debug projects before and after calibration via the calibration board.
How to Send Logs and a Debug Project:
(!) Ensure that your scanner is connected to the Internet.
- In the Project screen, tap Settings.
- Select the Support section.
- Tap Send report.
- Type detailed information related to the issue you experienced.
- Turn on the Attach scanner logs toggle.
(!) Artec Leo won’t send any stored scans from your projects. -
Tap Capture test scans (Debug Project)
(!) Warm up the scanner in ‘Preview’ mode for at least 30 minutes beforehand.- Tap Capture test scans and direct the scanner at a wall.
- During the capture process, it is important to slowly move the scanner back and forth repeatedly within the distance of 500 - 1000 mm from the wall.
- Tap Start to initiate the capture process.
- Tap Send. Wait for the device to collect and send the required information to Artec.
In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing support@artec3d.com