It is mandatory to ship the scanner for maintenance or repair in its original packaging. Use the original Artec Micro II packaging and pack the scanner and all accessories carefully.
Please also follow the packaging guidelines when sending the scanner to any other location, as this ensures it arrives in perfect condition.
Example of packaging. Please note - the accessories pictured here are outdated and are only for illustration:
Place Standard Accessory between Upper and Lower Spacer:
Place Foam Base and Foam Lid in the Cardboard Box:
Place the Scanner in the right direction on the Foam Base place o top of the Scanner the
Foam Lid in the Cardboard Box:
Place Contour Foam for extra accessories on top of the Foam Lid and close the
Cardboard Box:
In case you experience any issues with your Artec 3D scanner or require technical assistance with your device or Artec Studio, in the first instance please contact your local Artec dealer/distributor directly. You can also contact the Artec Support Team by clicking on "Submit a request" button on the bottom right part of the screen or by emailing support@artec3d.com